At Slique Beauty Limited, we are committed to satisfying you (the customer) from end to end. As much as we always ensure to process hitch-free orders, we are aware of the fact that there could be errors in very rare occurrences. In such cases, we offer refunds or exchanges under the following circumstances for damaged (at the point of delivery) or lost parcels:
Lost Parcels:
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- If your parcel is lost in transit, we will notify you promptly as soon as we become aware of it.
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- An investigation will be initiated immediately.
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- If the parcel remains unfound within 5 working days of our notification, we will:
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- Issue a full refund for the lost parcel and its contents.
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- If the parcel remains unfound within 5 working days of our notification, we will:
Exclusions:
Refunds or exchanges are not available for:
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- Change of mind purchases.
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- Items damaged after delivery due to misuse or wear and tear.
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- Incorrect address details were provided at checkout.
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- Unclaimed parcels.
Refund Processing
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- Refunds are processed to the original payment method.
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- Allow 3-5 business days for the refund to reflect in your account.
Contact Us:
For any inquiries about our Refunds Policy, contact us by:
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- WhatsApp and Phone:Â +234 8032294600
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- Email:Â support@sliquebeautylimited.com
We are dedicated to resolving any issues promptly and to your satisfaction. Thank you for choosing sliquebeautylimited.com.